Refund policy

AT VIRTUMANÉCOLLECTION, WE PRIDE OURSELVES ON PROVIDING PREMIUM QUALITY HAIR. DUE TO THE NATURE OF OUR PRODUCTS, PLEASE READ OUR POLICY CAREFULLY BEFORE MAKING A PURCHASE.

💎 ALL SALES ARE FINAL

FOR HYGIENE AND SAFETY REASONS, WE DO NOT OFFER REFUNDS OR EXCHANGES ON HAIR PRODUCTS ONCE THEY HAVE BEEN WORN, INSTALLED, OR TAMPERED WITH.

📦 ELIGIBILITY FOR RETURNS

WE WILL ONLY ACCEPT RETURNS IF:

• THE ITEM IS UNUSED, UNOPENED, AND IN ITS ORIGINAL PACKAGING

• THE SECURITY TIES/BANDS HAVE NOT BEEN REMOVED

• YOU CONTACT US WITHIN 48 HOURS OF RECEIVING YOUR ORDER

IF APPROVED, THE ITEM MUST BE RETURNED WITHIN 7 DAYS OF APPROVAL.

  • ❌ NON-RETURNABLE ITEMS

• INSTALLED OR WORN HAIR

• CUSTOM-MADE OR PERSONALISED ORDERS

• SALE ITEMS

• ITEMS WITHOUT ORIGINAL PACKAGING

🚚 RETURN SHIPPING

  • CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS

• WE RECOMMEND USING A TRACKED SERVICE, AS WE ARE NOT RESPONSIBLE FOR LOST RETURNS